Academic Computing and Information Services

• About Us

  The Academic Computing and Information Services (ACIS) division oversees and supports the information communication technologies (ICT) needs of NIE. We have more than 70 staff from the Digital Solutions (DS), Infrastructure and Database (ID), Information Security (IS) and Service Management (SM) departments. Together, we work hand-in-hand with our internal and external stakeholders to build an advanced, robust and secure IT infrastructure, network and systems for our staff and students.

  Vision and Mission

  ACIS’ mission is to be an IT leader in the education space by connecting the NIE community, and co-creating solutions that will drive their success through

  1. Embracing a customer-centric, innovative and service-oriented culture;

  2. Adopting effective technology solutions for teaching and learning, research and administration; and

  3. Building internal capabilities through continuous learning and professional development. 

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• ACIS Organisation Chart

  
  

• Accolades

  Founded in July 2000, the Academic Computing and Information Services division has received the following accolades on various best practices and new technologies in our IT implementations.

  Awards & Recognition

  	CIO 100 Honouree The CIO 100 Honouree is awarded to organisations that demonstrate vision, genius and courage to believe that there is more to IT than its function as a support of the business. The award is given to organisations that create or transform market using technology and put innovation in practice.  2003 | 2005 | 2011 | 2012 | 2013 | 2015
  	BEA Award The BEA Award is given to organizations which are early adopters worldwide of the BEA Portal 8.1 in their Information and Communications Technology strategic Implementation. NIE was awarded for adopting the relatively new technology in the construction and implementation of its Staff Portal. 2013
  	Best of vForum Awards The awards recognize organizations that have demonstrated exceptional maturity and sophistication in their approach to virtualisation and cloud computing. Successful nominees may have created a private cloud, hybrid cloud strategy or relied on virtualisation as a means for revolutionizing IT service delivery within their companies. 2011

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  International Organisation for Standardisation (ISO)

  	Business Continuity Management System (BCMS)(ISO22301:2012) With the growing importance for business continuity, CSC kick-started BCMS to ensure that her core services will continue to operate with minimal disruptions in the event of disasters aligned to the ISO22301:2012 certification. NIE has successfully achieved the BCMS ISO22301:2012 certification for the scope of activities in the provision of computing services by CSC in Sep 2014.
  	Information Security Management System (ISMS)(ISO27001:2013) With the accreditation of how NIE is managing her information security to an international standard (ISO27001:2013) in 2016, the ISMS team has completed the risk assessment. NIE has successfully achieved the accredited certification of ISO27001:2013 in November 2016.
  Singapore Standard SS 564	Singapore Standard SS 564 Green Data Centres In 18 Aug 2016, NIE achieved the accreditation in SS 564 - Green Data Centres certification. The implementation and adoption of an Energy & Environment Monitoring System (EnEMS) to monitor and manage the efficient use of power consumption in NIE Data Centre was testimony to her pursuit towards operational excellence.

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  Collaboration

  Institute of Higher Learning (IHL) Chief Information Officer (CIO) Memorandum of Understanding The non-binding Memorandum of Understanding (MOU) was a step towards promoting communication, cooperation, collaboration and community spirit among the Institutes of Higher Learning (IHLs) in Singapore. The IHLs involved were the Institute of Technical Education, Nanyang Polytechnic, National Institute of Education, National University of Singapore, Ngee Ann Polytechnic, Republic Polytechnic, Singapore Institute of Technology, Singapore Management University, Singapore Polytechnic, Singapore University of Technology and Design and Temasek Polytechnic. 2004 | 2015 Website: https://www.ihlcioforum.sg/aboutus.html

• DD/ACIS Office

  The ACIS Divisional Director's Office is responsible for defining the IT strategy and architecture for NIE and drives the ICT development and data management in line with NIE’s initiatives.

  The office includes the following teams:
  
  Project Management Office (PMO)
  The project management office oversees the execution of projects within and across ACIS, NIE and NTU.
  
  IT Procurement and Administration
  The IT procurement and administration team provides centralized administrative support to all ACIS departments. IT procurement function for the institute is fulfilled by this team.

  
  

• Digital Solutions Department

  The Digital Solutions Department (DS) champions the development and management of IT tools and applications to meet the needs of the institute. 

  The department includes the following teams:

  Academics Solutions
  The team manages all IT solutions related to Student Management & Academic Services, Teaching & Learning Technologies & Solutions, Web/Mobile Technologies & Solutions, and Business Intelligence & Application Integration.
  
  Corporate Solutions
  The team manages all IT solutions in the functional areas of Finance, Procurement, Human Resources, and Campus Solutions. 
  
  Research and Library Solutions
  The team manages all IT solutions in the functional areas related to Research Operations & Management, bibliographic records management, information & resource collection, library technology and subscription of scholarly articles and e-resources.

• INFRASTRUCTURE AND DATABASE DEPARTMENT

  The Infrastructure and Database Department (ID) oversees all of the institute’s IT infrastructure and database services including the flow, storage, processing and analysis of data to ensure operational efficiency and promote timely deployment of new technological products.
  
  The department includes the following teams: 
  
  Data Centre Management
  The team manages NIE’s data centre operations. This includes managed services, vendors, contracts and change management for the infrastructure supporting various enterprise applications and database environments within data centre facility. The team is also responsible for the management and facilitation of business continuity, IT disaster recovery and information security standards for our e-services.
  
  Database, Middle-tier and Identity & Access Management
  The team is responsible for all the databases, middle-ware applications that support the integration of IT systems and data, as well as identity and access management (IAM). These components form the building blocks for the digital information integration and identity for NIE applications and e-services.
  
  Enterprise Infrastructure Services
  The team oversees the technical architecture, frameworks, standards, projects and operations for enterprise network, cloud initiatives, systems and audio-visual infrastructure.

   

• INFORMATION SECURITY DEPARTMENT

  The Information Security Department (IS) takes on the role of leading the institute’s cybersecurity initiatives. 

  The department includes the following teams:
  
  Audit, Compliance, Policy & Governance
  The team manages NIE IT risk, security audit and compliance. The team is also responsible for cyber and information security policies and protocols, security education and awareness.
  
  Operations & Monitoring
  The team is responsible for cybersecurity infrastructure, security operations, event monitoring and investigation. IT security incident response and IT forensics will also form the functions of this team.

  For further enquiries on IT security, please contact us at itsec@nie.edu.sg.

• SERVICE MANAGEMENT DEPARTMENT

  The Service Management Department (SM) oversees the support and maintenance efforts of the IT services across the institute. 
  
  The department includes the following teams: 
  
  End User Computing Management
  The team is responsible for the planning, design, management and facilitation of policy, assets, services, compliance, applications and data backup for end-user computing. 
  
  IT Service Delivery
  The team is responsible for the technical and engineering services including on-site and remote support for staff, students and learning spaces such as collaborative classrooms and special-purpose rooms (e.g. Net Gen Learners’ Terrace, Visitor Learning Centre and so on). The team is also responsible for customer relationship management and end-to-end customer experience in cases where requests and incidents are beyond the ability of the first level support, such as Service Desk.
  
  IT Service Hub
  The team is responsible for the Service Desk and first level technical support for NIE students, staff and visitors. The IT service hub team takes charge of NIE’s call centre, service counters, self-service portal and online chat services. The team will be the first point of contact for general IT service requests and IT incident responses. This includes the tracking and measuring of service levels and quality across the IT division.
  
  Find out more about our services at the IT Services website or via the NIE Mobile App in Apple App Store and Google Play Store.
  

   

• Contact Us

  Academic Computing and Information Services
  National Institute of Education

  IT & Infra Services Hub (Walk-in)
  Block 3B, Student Hub (UiD), Level 1
  1 Nanyang Walk
  Singapore 637616

   

  ACIS Service Desk (Hotline)
  Tel: (65) 6790 3033  
  Email: servicedesk@nie.edu.sg
  Website: itservices.nie.edu.sg

  Operating Hours:

  Walk-in:	Monday to Thursday: 8.45am to 5.30pm Friday: 8.45am to 5.00pm Saturday, Sunday & Public Holidays: Closed
  Hotline:	Monday to Thursday: 8.30am to 5.30pm Friday: 8.30am to 5.00pm Saturday, Sunday & Public Holidays: Closed

  
  Click on Visit Us for more information on how to get to NIE.
  
  

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