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Student Services Centre

  • The Student Services Centre (SSC) is nestled at the centre of the NIE campus grounds; just before the NIE Library. Located within the U.iD NIE Student Hub, SSC is a one-stop service centre that caters to the administrative needs and general enquiries of students and alumni.

    Mission

    sscSSC aims to provide a one-stop quality service for students and alumni through:

    • easy access to information
    • efficient customer service
    • delightful experience

    Location of SSC

    Block 3B, Student Hub, Level 1
    1 Nanyang Walk
    Singapore 637616


    Operating Hours of SSC during Term Time
    Monday - Wednesday 9.00 am to 5.00 pm
    Thursday
    (starting from 18 Jan 2018 till 10 May 2018)
    9.00 am to 6.30 pm
     Friday  9.00 am to 4.30 pm

    Saturday, Sunday & Public Holidays

    Closed


    Note
    In view of vacation, SSC will not be operating the extended hour from Thu 17 May till Thu 2 Aug 2018. SSC will resume the extended hour from Thu 16 Aug 2018.

    Operating Hours of SSC during Vacation

    Monday - Thursday 9.00 am to 5.00 pm
     Friday  9.00 am to 4.30 pm

    Saturday, Sunday & Public Holidays

    Closed


    Head, Student Services
    Centre

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    Mrs Seah-Lee Moi Fong

  • Requests

    Cards

    Enquiries


    Please visit our FAQ Portal 'Got A Question? Ask Us!' at http://nie.custhelp.com  


    Collection of Fees
    • Admin Fees   
    • Hostel fees
    • Medical fees
    • Tuition and Research fees

    E-Matriculation
    • E-Matriculation of student teachers and higher degree students
    • Verification of documents for Coursework (non PDCM), Research and Non-Graduating Students

    Forms

    Self-Service Corner

    ASC Marketing Pte Ltd is NIE's newly appointed vendor offering printing and photocopying services known as Print@NIE at NIE Library and Student Hub.

    There will be 3 workstation PCs and 5 printers (with photocopying and or printing functionalities inclusive of 2 with colour print-out) at the Self-Service Corner in NIE Student Hub, Level 1. These services are meant to provide students with the ease to print or photocopy documents. Students may refer to the self-help guide on the wall or contact ASC Marketing Pte Ltd's hotline number displayed on every machine at the Self-Service Corner.

    By making use of two innovative solutions - Pharos Print Management System and Cardiflex™ Cashless Payment, Print@NIE provides several improved features. These include:

    • Cloud-based printing via email-to-print and web-to-print
    • Improved printing security
    • Multifunctional printers for printing and photocopying
    • Flexible payment modes using Pharos account or CEPAS compliant cards
    • Easy management of personal printing accounts via web browsers

    These improvement enable users to enjoy the convenience of printing anywhere using any mobile devices (laptops, mobile phones, tablets, etc). Users no longer have to install printer drivers, download applications or queue at the self-service stations to process a print job. They can send print jobs via a web browser or email and collect the printouts from any printer located at the Library or Student Hub.

    Users can enjoy the ease of transaction by registering and using their student card or any CEPAS compliant card (eg. EZ-link card) as digital payment wallet. They can also manage their account balances and transactions on the Print@NIE portal.

    For more information, please visit www.printatnie.com


    Self-Service Kiosks

    There are 4 workstation touch-screen PCs located outside Student Services Centre to provide students with the ease to access a one-stop information service such as checking of portal information, updating of student profile, accessing student online applications and printing of online services forms.


    Drop Boxes

    Drop-boxes are located outside SSC to enable students to drop their documents/forms for various purposes like:

  • For important notices from NTU, please refer to http://www.ntu.edu.sg/SAO/travel2017/Pages/default.aspx

    For NIE news and announcements, please refer to the Teachers' Portal.


    Launch of 2 New Mobile App Services in NIE Mobile 

    Dear Students

    We are pleased to announce that wef Fri 18 May, you may make use of 2 mobile app services available in NIE Mobile.

    They are:

    • Certification Letter Request (CLR)
    • Online Verification of Educational Qualifications (OVEQ) 


    For public accessing the OVEQ, please follow these steps when using the app in your smart phone:

    • Click "e-services" icon > Alumni Matters > Online Verification of Educational Qualifications (OVEQ) 


    For students accessing the Cert Letter request, please follow these steps when using the app in your smart phone:  

    • After login, click "e-services" icon > Student Matters > Certification Letter of Request (CLR)


    The CLR mobile service enables students to apply for a certification letter on their study status anytime, anywhere using their smart phone. Students no longer have to rely on desktop only for such service. 

    The OVEQ mobile service serves to assist employers, institutions of higher learning or recruitment agencies who wish to verify claims by NIE graduates to educational or academic qualifications awarded by NIE or conferred by NTU. 

    We hope, with the introduction of these mobile services, more students will download the NIE Mobile app and make use of the e-services within the app. Increasingly, we will roll out more e-services to improve the customer experience. So stay tuned!

    If you have any suggestions, or comments, please let us know. You can email your feedback to studentservices@nie.edu.sg 

    Thank you.



    NIE Student Services Centre (SSC) Goes Paperless

    With effect from 17 Nov 2017, NIE Student Services Centre (SSC) shall only provide e-receipts for all payment services rendered at SSC. The e-receipt will be sent to the payer’s email account.

    This is a small but important step in our efforts to improve processes and strengthen our administrative services. Not only do we save on on paper and related costs, we will also SAVE PAPER, SAVE TREES, SAVE THE WORLD!  



    Implementation of Cashless Payment at NIE Student Services Centre (SSC)

    In line with our nation’s initiative of going cashless, we regret that cash will not be accepted as a mode of payment for all transactions at SSC with effect from 15 Jan 2018.  Students can opt for any of the following cashless modes when making payment:

    1 NETS
    2 Cheque/Cashier’s Order
    3 Credit Card (Mastercard & VISA) (subject to a minimum payment of $30)
    4 NETS FlashPay Card (Student Card)
    5 Cash Card
    6 NETSPay app
    7 Bank app such as DBS Pay Lah!, OCBC Pay Anyone & UOB Mighty 

    Extension of Operating Hours of NIE Student Services Centre (SSC)

    With effect from Jan 2018 semester, the operating hours of SSC will be extended till 6.30 pm on Thursday every week. This will enable students who have classes at NIE in the evenings to complete their student transactions at SSC after work.

    The extended operating hours of SSC will not apply during vacation. SSC will close as usual at 5 pm on Thursdays during vacation.

    The revised operating hours of SSC will therefore be as follows:

    Operating Hours of SSC during Term Time

    Monday - Wednesday

    9.00 am to 5.00 pm       

    Thursday
    (starting from 18 Jan 2018 till 10 May 2018)

    9.00 am to 6.30 pm

    Friday

    9.00 am to 4.30 pm

    Saturday, Sunday &

    Public Holidays

    Closed


    Note:
    In view of vacation, SSC will not be operating the extended hour from Thu 17 May till Thu 2 Aug 2018. SSC will resume the extended hour from Thu 16 Aug 2018.

    Operating Hours of SSC during Vacation

    Monday - Thursday

    9.00 am to 5.00 pm

    Friday

    9.00 am to 4.30 pm

    Saturday, Sunday &

    Public Holidays

    Closed


  • Name 

    Tel

    Mrs Seah-Lee Moi Fong
    (Head)

    6219 6080

    Mr Edwin Tan Zhi Qian
    (Senior Customer Service Executive)
    6219 6082
       

    Ms Samerah Tunot
    (Customer Service Executive)         

    6219 6081            

    Ms Nur Sofeana Binte Werah
    (Customer Service Executive)

    6219 6078             


    Fax : 6763 3627
    Email : NIE Student Services Centre

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